Privacy Policy
Effective Date: May 5, 2025
Last Updated: May 5, 2025
Welcome to www.petadvise.com (“PetAdvise,” “we,” “our,” or “the Site”), a platform designed to connect users with pet care experts for live, real-time consultations. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.
We may collect the following types of information:
Account Information:
When you register for an account, we collect your name, email address, username, password, and other information you choose to provide.
Payment Information:
If you make payments for expert services, we collect payment data such as billing address and payment method via our secure payment processing partners. We do not store full credit card numbers.
Usage Data:
We automatically collect data about your use of the Site, such as your IP address, browser type, device details, session duration, and pages you visit.
Communications:
We may collect and store communications between you and experts or between you and our support team to improve our services and for security purposes.
Optional Profile Details:
You may choose to provide additional personal details in your profile, such as your location, pet types, or a profile picture.
Your personal data is used to:
Provide, operate, and maintain the Site and its services.
Facilitate live expert consultations and manage your account.
Process transactions and send related communications (e.g., receipts, invoices).
Improve and develop new features and services.
Communicate with you, including sending service updates and marketing offers (you can opt out at any time).
Detect, prevent, and address technical issues or security breaches.
Enforce our Terms of Service and Community Guidelines.
We do not sell or rent your personal information. We may share your data in the following circumstances:
With Experts:
To facilitate consultations, we share only the necessary information with the expert you are engaging.
With Service Providers:
Third-party companies may perform services for us (like hosting, payment processing, or analytics) under strict confidentiality agreements.
Legal Requirements:
We may disclose your data if required by law or to protect our legal rights, your safety, or the safety of others.
We employ appropriate technical and organizational safeguards to protect your data. While we strive to secure your information, no system is completely immune to breaches. We recommend using a strong, unique password and taking steps to protect your account.
We retain your information as long as your account is active or as needed to provide services and comply with legal obligations. If you wish to delete your account, please contact us (see Section 8).
Depending on your jurisdiction, you may have the right to:
Access your personal information.
Request correction or deletion of your data.
Object to or limit processing of your data.
Withdraw consent for processing at any time (this does not affect prior processing).
To make a request, contact us at support@petadvise.com.
PetAdvise is intended for users 18 years and older. We do not knowingly collect information from individuals under 18. If we learn we have collected data from a minor, we will delete it promptly.
For questions or concerns about this Privacy Policy or your personal data, contact us at:
PetAdvise Support Team
Email: support@petadvise.com
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy regularly. Continued use of the Site after changes indicates your acceptance.